Our complaints procedure

If you are unhappy with any aspect of our service, we want to hear from you.

How to make a complaint

Step 1 — Contact us directly

Email: francis@iwantamortgage.ie
Phone: 086 865 2592
Post: Howard Financial Services Limited, 2 Mountain Common, Ardfield, Co. Cork

We will acknowledge your complaint within 5 business days, keep you informed of progress at regular intervals, and aim to provide a final response within 40 business days.

Step 2 — If we cannot resolve it

If your complaint is not resolved within 40 business days, or if you are not satisfied with our response, you may refer it to:

What we will do

• Acknowledge your complaint in writing within 5 business days
• Investigate your complaint fairly and impartially
• Keep you informed of progress at regular intervals
• Provide a final response within 40 business days

This complaints procedure is in accordance with the Consumer Protection Code 2025. Howard Financial Services Limited is regulated by the Central Bank of Ireland (C430229).